Privacy Policy

The Big Picture

Ignite Prism, Inc. (“Ignite Prism”, “Our”, “Us” or “We”) provides this Privacy Policy to inform You (“Customer”, “You”, or “Your”) of Our policies and procedures regarding the collection, use and disclosure of various data that is exchanged between our Customers and Ignite Prism as part of the services We provide You via (the “Site”) (collectively such services, software, and Site are referred to herein as the “Services”).

The following types of data are necessary to be exchanged and we want You to be perfectly clear on how we treat and handle this data.

  • You provide us data about You, some of which is identifying (“Personal Information”) and some of which is non-identifying (“Non-Identifying Information”) when you set up Your account with Ignite Prism so that You can access and get optimized Services.
  • You provide Us data (“Customer Provided Data”) as input to the Services, such as video images. Ignite Prism has to be able to use that data to provide Our Services to You. Ignite Prism generates new data from the Customer Provided Data, which is also owned by You (“Customer Data”). Ignite Prism has to be able to access that data in order to store, deliver and display it back to You as part of Our Services.
  • When you access the Site, we create data about the interactions you have with our Site (“Log Data”).

Our Services

Our Services are made available pursuant to the Ignite Prism Terms of Service, accessible at, and provide for the access and processing of Customer-Provided Data, and the generation and storage of, and access to Customer Data, more fully described on the Site, as such description may be revised from time to time. This Privacy Policy applies only to the data that You provide to Us through the Services and the resulting images and data created and stored by the Services.

As used in this policy, the terms “using” and “processing” information include using cookies on a computer, subjecting the information to statistical or other analysis and using or handling information in any way, including, but not limited to, collecting, storing, evaluating, modifying, deleting, using, combining, disclosing and transferring information within Our organization or among Our affiliates within the United States or internationally.

Updates to this Policy

This Privacy Policy may be updated from time to time. We will notify You of any material changes by posting the new Privacy Policy on the Site. You are advised to consult this policy regularly for any changes. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in Our Ignite Prism Terms of Service, accessible at

Information Collection and Use

Our primary goals in collecting information are to provide and improve the Services, to administer Your use thereof and to enable users to effectively and easily use the Services. 

Personally Identifiable Information

  • You are required to create an account with Us in order to use the Services (“Ignite Prism Account”)
  • You will be asked to provide Us with personally identifiable information such as your email address in order to create such an Ignite Prism Account. Any information about You that can be used to contact or identify You is considered to be “Personal Information”.
  • Personal Information includes, but is not limited to, your name, credit card or other billing information, email address and postal address. We use your Personal Information to provide Our Services and administer Your inquiries. If You have authorized a third party to create your Ignite Prism Account with Us on Your behalf, such third party will provide Us with Personal Information about You.
  • In order to use Our Services, You will provide Us with access to Your Customer-Provided Data for Ignite Prism to generate the Customer Data, which will then be stored by the Services and accessible via Your Ignite Prism Account with the Services
  • We may also use Your Personal Information to contact You with Ignite Prism newsletters, marketing or promotional materials and other information that may be of interest to You. If You decide at any time that You no longer wish to receive such communications from Us, please follow the unsubscribe instructions provided in any of the communications. (See “Changing or Deleting Information,” below.)

Non-Identifying Information

  • We also collect other information that You provide in connection with Your use of the Services (e.g., without limitation, zip code (on its own), machine OS, software version, architecture, CPU type, memory, network connection speed, and, if You choose to do so, the IP address of local IP cameras and images from those cameras which are installed at locations from which You run or operate your business). This is considered “Non-Identifying Information”.
  • We use your Personal Information in some cases, in conjunction with your Non-Identifying Information mainly to provide the Services and administer your inquiries.
  • Certain Non-Identifying Information would be considered a part of your Personal Information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables You to be identified. But the same pieces of information are considered Non-Identifying Information when they are taken alone or combined only with other non-identifying information. We may combine your Personal Information with Non-Identifying Information and aggregate it with information collected from other Ignite Prism Users (defined below) to attempt to provide You with a better experience, to improve the quality and value of the Services and to analyze and understand how Our Services are used. We may also use the combined information without aggregating it to serve You specifically, for instance to deliver a product to You according to your preferences or restrictions.

Log Data

  • When You visit the Site in any way (as a “Ignite Prism User”), Our servers automatically record information that Your browser sends whenever You visit a website (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, pages of Our Site that You visit, the time spent on those pages, and other statistics.
  • We use this information to monitor and analyze use of the Site and the Services and for the Site’s technical administration, to increase Our Site’s functionality and user-friendliness, and to better tailor it to Our visitors’ needs. We also use this information to verify that visitors to the Site meet the criteria required to process their requests.
  • We do not treat Log Data as Personal Information or use it in association with other Personal Information, though We may aggregate, analyze and evaluate such information for the same purposes as stated above regarding other Non-Identifying Information.

Other Information

  • Cookies. Like many websites, We use “cookies” to collect information. A cookie is a small data file that We transfer to your computer’s hard disk for record-keeping purposes. We use cookies for two purposes. First, We utilize persistent cookies to save your registration ID and login password for future logins to the Site. Second, We utilize session ID cookies to enable certain features of the Site, to better understand how You interact with the Site and to monitor aggregate usage by Ignite Prism Users and web traffic routing on the Site. Unlike persistent cookies, session cookies are deleted from your computer when You log off from the Site and Services and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt You before accepting a cookie from the websites You visit. If You do not accept cookies, however, You may not be able to use all portions of the Site or all functionality of the Services.
  • Phishing. Identity theft and the practice currently known as “phishing” are of great concern to Ignite Prism. Safeguarding information to help protect You from identity theft is a top priority. We do not and will not, at any time, request your credit card information or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.

Information Sharing and Disclosure

Aggregate Information and Non-Identifying Information. We may share aggregated information that does not include Personal Information and We may otherwise disclose Non-Identifying Information and Log Data with third parties for industry analysis, demographic profiling and other purposes. Any aggregated information shared in these contexts will not contain your Personal Information.

Service Providers. We may employ third party companies and individuals to facilitate Our Services, to provide the Services on Our behalf, to sell the Services bundled with other products or services, to perform Site-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Site’s features) or to assist Us in analyzing how Our Site and Services are used. These third parties have access to your Personal Information only as authorized by you and to perform these tasks on Our behalf and are obligated not to disclose or use it for any other purpose.

Customer Data. If You authorize a third party to create and manage your Ignite Prism Account then such third parties will have access to the Personal Information and other information contained in your Ignite Prism Account, including Customer Data therein. You may disable such third party’s access to your Ignite Prism Account at any time by using the applicable functionality available to You via your Ignite Prism Account.

Similarly, Ignite Prism will not access your Customer Data unless specifically authorized by You. At any time you may wish to authorize access to assist in system training, troubleshooting, or other instances that you deem appropriate, and that authorization can be provided and suspended by You at any time.

Compliance with Laws and Law Enforcement. Ignite Prism cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as We, in Our sole discretion, believe necessary or appropriate to respond to claims and legal process (including, but not limited to subpoenas), to protect the property and rights of Ignite Prism or a third party, to protect the safety of the public or any person, or to prevent or stop activity We may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

Business Transfers. Ignite Prism may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

Your Rights

You also have rights over how your personal information is used including:

  • The right to object to our processing of your data.
  • The right to request that your information be erased or restricted from further use.
  • The right to request a copy of the information we hold about you.
  • The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information).
  • The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made.

To exercise any of the above rights please email to . Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.
If you are unsure about your rights or are concerned about how your personal data may be processed you should contact your national data protection regulator.

Changing or Deleting Your Information

You may review, update, correct or delete your Personal Information by contacting Us at If You would like Us to delete your Ignite Prism Account in Our system, please contact Us at with a request that We delete your Personal Information and Customer Data from Our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.


Ignite Prism is very concerned with safeguarding your information. The security of your personal information is important to Us. But remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. When You provide Us with sensitive information (such as a credit card number), We encrypt that information using secure socket layer technology (SSL). In some cases, We also encrypt sensitive information where it is stored on Our systems. For example, all imagery within the Customer Data stored by Ignite Prism is protected by AES-256 encryption, and all transmitted data and website interaction is encrypted using SSL.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “personal data” (as defined in applicable state statutes on security breach notification) to You via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

International Transfer

Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If You are located outside the United States and choose to provide information to Us, Ignite Prism transfers Personal Information, Customer-Provided Data and Customer Data to the United States and processes it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links to Other Sites

Our Site contains links to other websites. If You choose to click on a third party link, You will be directed to that third party’s website. The fact that We link to a website is not an endorsement, authorization or representation of Our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit personal information from You. Other sites follow different rules regarding the use or disclosure of the personal information You submit to them. We encourage You to read the privacy policies or statements of the other websites You visit.

Third party applications used by Ignite Prism

Information Processed
Location of
Privacy Protections
Amazon Web
Services, Inc
Used for hosting customer data
GDPR, Privacy Shield, Data Processing Addendum
Cancel your account or email us requesting deleting specific data
Zendesk, Inc
Email, Name to provide customer support
Privacy Shield, Data Processing Addendum
Email us requesting your profile to be deleted
Segment.oi, Inc
Email, Name for product analytics
Privacy Shield, Data Processing Addendum Cancel your account
Google LLC
Analytics Cookie for anonymous tracking
Privacy Shield, Data Processing Addendum Opt-out with browser add-on
Intercom, Inc
Email, Name for internal product communication
Privacy Shield, Data Processing Addendum Email us requesting your profile to be deleted

Our Policy Toward Children

This Site and Services are not directed to persons under 18. We do not knowingly collect personally identifiable information from children under 13. If a parent or guardian becomes aware that his or her child has provided Us with Personal Information without their consent, he or she should contact Us at If We become aware that a child under 13 has provided Us with Personal Information, We will delete such information from Our files.

Contacting Us

If You have any questions about this Privacy Policy, please contact Us at or at:
261 N HWY 101, Suite 1110, Solana Beach, CA 92075.